Roberts Paint and Body

RobertsPB.com

High quality auto repair and body shop serving southeastern Michigan since 1975.

"We meet the nicest people by accident."

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Customer Rights

At Roberts we are concerned about our customers because they are the reason we are in business. Our customers deserve special attention and we do our best to see that they get and are satisfied with the service that we provide. We are licensed and insured which will ease your piece of mind. We accept damage claims from ALL insurance companies.

We have listed below some useful things all our customers should know.

  1. You have the right to have your vehicle repaired at the collision shop of your choice. Your insurance company may suggest or recommend shops, however the choice is ultimately up to the consumer.
  2. You do not have to accept the lowest bid on your job. Collision shops should be writing a complete estimate of repairs needed, not leaving out areas to become the lowest bid. There is no law that requires you to get two estimates to satisfy an insurance company.
  3. A professional collision repair facility will negotiate prices, items to repair and the quality of parts used for you. Do not settle with an insurance company before having your vehicle inspected by a professional collision repair facility as it may disqualify you from receiving additional compensation if there is hidden damage.
  4. You have the right to receive all damaged parts back if you wish (or view all discarded ones if too large.)
  5. You have a right to know if your insurance company is ordering the shop to use OEM parts, aftermarket parts or salvage. The kind of parts used should be clearly noted on the estimate and explained to you by your estimator or adjuster.
    1. OEM: genuine factory parts
    2. Aftermarket parts: new, not manufactured by the original car maker
    3. Salvage: recycled parts from other vehicles
  6. Insurance “direct repair” or “preferred” programs only guarantee that shops provide minimum industry standards. For example, measurable frame equipment, a single state certified mechanic, welding equipment, a one year guarantee. Sometimes these ‘preferred” programs require a shop to provide discounts to the insurance company for referrals. Direct repair programs should benefit you the consumer.

CONTACT US

Roberts Paint & Body
610 E. Industrial
Chelsea, MI 48118
(734) 475-1149 – Front Desk
(734) 660-6829 – Office Cell #
[Location & Hours]

FREE ESTIMATES

There is never a charge for estimates at Roberts Paint & Body. No appointment necessary.

SPECIAL OFFERS

Check out our coupons and courtesy services, including towing and shuttle transportation.
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LIFETIME GUARANTEE

No more worries about receiving a sub-standard repair
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Roberts Paint & Body
6 days ago
Roberts Paint & Body

There's a handy tool on the MDOT website that you can use when planning your trips. It's a map of the whole state, that allows you to zoom in on certain areas and check for construction, closures, incidents, and more. Here's the link, zoomed into our part of the state: mdotjboss.state.mi.us/MiDrive/map?trafficLayer=true&constZone=true&cameras=true&incidents=true&pl... ... See MoreSee Less

Theres a handy tool on the MDOT website that you can use when planning your trips. Its a map of the whole state, that allows you to zoom in on certain areas and check for construction, closures, incidents, and more. Heres the link, zoomed into our part of the state: https://mdotjboss.state.mi.us/MiDrive/map?trafficLayer=true&constZone=true&cameras=true&incidents=true&plows=true&lat=42.27908690094887&lon=-84.00283822070182&zoom=10
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Roberts Paint & Body
2 weeks ago
Roberts Paint & Body

Yikes! What would you do if this happened at your next trip to the grocery store? ... See MoreSee Less

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Buick Century attracts 15,000 bees searching for new hive

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The owner of an old Buick Century went shopping for 10 minutes only to find his car swarmed by a hiv...
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