About Roberts Paint & Body
Celebrating over 30 years of serving our community
Roberts Paint & Body, Inc. was founded in September 1975 by brothers Jim and Jerry Roberts of Chelsea, Michigan. The Roberts brothers began fixing cars in Jerry’s garage, and as their reputation for quality repairs spread through the area, they moved to a 3,000 square foot facility on Old U.S. 12 next to Thompson’s Pizza. Their brother John joined the business in 1980. In 1985, the Roberts brothers built a 7,000 sq. foot facility in Chelsea’s Industrial park.
In February of 2001, the Roberts family welcomed a new family into the business by forming a partnership with Matthew Mason. Matt has served as administrative manager for the business for four years and brings 20 years of business savvy to the company. “We are excited to have a new partner with fresh and innovative ideas,” commented John Roberts. Matt’s wife Tammy joined the business in September of 2005 as coordinator for the direct repair insurance programs.
Our current facility is more than 15,000 sq. ft., repairs an average of 40 vehicles per week and employs 20 people. There are two customer service support staff who assist customers in placing claims, answer questions and help to insure a smooth repair process by handling a myriad of details for the customers and insurance companies.
Processing a customer’s claim is easier today than any time in the past. We simply take photos of the damage and electronically send the photos and parts needed to the insurance company. The insurance company sends back an estimated time for repairs and how much they will pay for the repair. No comparison estimates are needed. Most of the larger insurance companies use these electronic programs which have greatly reduced the repair time process.
Roberts is truly a family business. Marty Mason, Matt’s twin brother manages the shop, coordinates all vehicle repairs and works with insurance adjusters.
— Matthew Mason, Tammy Mason & Marty Mason