2. You do not have to accept the lowest bid on your job. Collison shops should be writing a complete estimate of repairs needed, not leaving out areas to become the lowest bid. There is no law that requires you to get two estimates to satisy an insurance company. 

3. A professional collision repair facility will negotiate prices, items to repair and the quality of parts used for you. Do not settle with an insurance company before having your vehicle inspected by a professional collision repair facility as it may disqualify you from receiving additional compensation if there is hidden damage.

4. You have the right to receive all damaged parts back if you wish (or view all discarded ones if too large.)

5. You have a right to know if your insurance company is ordering the shop to use OEM (genuine factory parts), aftermarket parts (new, not manufactured by the original car maker) or salvage (recycled parts from other vehicles.) The kind of parts used should be clearly noted on the estimate and explained to you by your estimator or adjuster. 

6. Insurance “direct repair” or “preferred” programs only guarantee that shops provide minimum industry standards (for example: measurable frame equipment, a single state certified mechanic, welding equipment, a one year guarantee). Sometimes these ‘preferred” programs require a shop to provide discounts to the insurance company for referrals.. Direct repair programs should benefit you the consumer. 

Roberts Paint & Body is proud to be part of several insurance company's direct repair programs. However, we pledge to offer all our customers the same quality and service that has been our trademark for the last 25 years. We hope that you will choose Roberts Paint & Body, Inc. as your collision repair facility.